Luware Nimbus, the advanced contact centre in Microsoft Teams
Luware Nimbus handles your customer interactions directly in Microsoft Teams: call routing, omnichannel management, collaboration and reporting. A flexible, scalable cloud solution.
Why choose Luware Nimbus with MLS Communications
With Luware Nimbus, you manage your inbound call flows, campaigns and customer engagement without leaving Teams.
Key features of Luware Nimbus
Full integration with Teams
Centralised communications management, natively in Teams.
Intelligent routing
Calls routed according to agents' skills and availability.
Real-time collaboration
Chat, video conferencing and screen sharing for faster resolution.
Omnichannel management
Calls, e-mails and instant messages handled in one place.
Advanced reporting
Custom real-time dashboards and reports.
Security and compliance
High security standards for your sensitive data.
What Luware Nimbus brings to your business
Better customer experience
High-quality service and improved customer satisfaction.
Centralised communications
All customer flows on a single platform.
Flexibility
From a small team to a large call centre.
Measured performance
Detailed reports for continuous improvement.
Who is Luware Nimbus for?
Customer service
Optimised routing of inbound calls and high-quality assistance.
Call centre
Agent management and a better customer experience.
Internal collaboration
Internal services (helpdesk, HR) reachable via Teams.
CRM integration
Luware Nimbus integrates with Salesforce, Dynamics 365 and other CRMs to centralise customer data and automate interactions.
End-to-end support
MLS Communications supports you from pre-sales to operations: design, installation, training for users and technical teams, then second-level support. You choose your level of autonomy; our certified experts take care of the rest.
Luware Nimbus: your questions
Does Luware Nimbus work without Teams?
No, Luware Nimbus is designed for Microsoft Teams and extends its telephony capabilities.
How long does it take to deploy Nimbus?
It depends on the number of services and the integrations required. We draw up a precise schedule when analysing your needs.
Is Nimbus suitable for an IT helpdesk?
Yes, it is a common use: call queues, skills-based routing and statistics.
Ready to move to Luware Nimbus?
Contact us to schedule a demo or discuss your needs. An expert will get back to you.