Anywhere365, the omnichannel contact centre for Microsoft Teams
Anywhere365 handles your customer interactions across every channel (calls, e-mail, instant messaging, social media) from a cloud platform built into Microsoft Teams. Your teams become more efficient and your customers enjoy a smoother experience.
Why choose Anywhere365 with MLS Communications
Anywhere365 provides a centralised view of all interactions and integrates with Microsoft Teams, your CRMs and your ERPs. More information on the official Anywhere365 website.
Key features of Anywhere365
Omnichannel management
Calls, e-mail, chat and social media on a single platform.
Microsoft Teams integration
Native integration to manage customer and internal interactions.
Intelligent routing
Each interaction reaches the right agent based on skills, availability and your priorities.
Analytics and reporting
Custom dashboards and performance reports.
Automation
Automated call queues and notifications to free up your teams.
Security and compliance
Customer data protected and processed in line with applicable regulations.
What Anywhere365 brings to your business
Better customer experience
Centralised omnichannel management that is smoother and more consistent.
Optimised resources
Intelligent routing that reduces handling times.
Scalability
From a small contact centre to a large team, the solution grows with you.
Data-driven decisions
Real-time reporting to manage performance.
Who is Anywhere365 for?
Contact centres
All customer interactions handled efficiently, whatever the channel.
Customer service
Fast, consistent assistance by phone, e-mail and chat.
Marketing and sales
Omnichannel campaigns and interactions managed from Teams.
CRM and ERP integration
Anywhere365 integrates with Salesforce, Dynamics 365 and other ERP tools. Your teams see each customer's full history and centralise data to better manage relationships and sales.
End-to-end support
MLS Communications supports you from pre-sales to operations: design, installation, training for users and technical teams, then second-level support. You choose your level of autonomy; our certified experts take care of the rest.
Anywhere365: your questions
Does Anywhere365 require Microsoft Teams?
Anywhere365 is designed for Microsoft Teams and takes native advantage of it. We check the required licences with you.
Which channels can Anywhere365 handle?
Calls, e-mail, instant messaging and social media, in a unified queue.
How does it differ from Luware Nimbus?
Both are contact centres for Teams. The choice depends on your channels, your volume and your integrations: we help you compare.
Related solutions and services
Ready to move to Anywhere365?
Contact us to schedule a demo or discuss your needs. An expert will get back to you.