MLS Communications Blog https://www.mls-communications.com/en/blog/ Business telephony, VoIP and unified communications in Switzerland. en 3CX AI agent: AI handles what it can, your teams take over when needed https://www.mls-communications.com/en/blog/3cx-ai-agent-human-handover/ https://www.mls-communications.com/en/blog/3cx-ai-agent-human-handover/ Fri, 23 Oct 2026 08:00:00 +0100 Artificial intelligence The 3CX AI agent answers routine calls and transfers the rest to your teams, with the context. What you need to define before going live. 3CX AI agent: resolving routine requests using your own knowledge https://www.mls-communications.com/en/blog/3cx-ai-agent-routine-requests/ https://www.mls-communications.com/en/blog/3cx-ai-agent-routine-requests/ Fri, 23 Oct 2026 08:00:00 +0100 Artificial intelligence Opening hours, documents, simple troubleshooting: the 3CX AI agent answers recurring questions from your own content. How it works and how to prepare. MCP: query your 3CX phone system in natural language https://www.mls-communications.com/en/blog/3cx-mcp-server-natural-language/ https://www.mls-communications.com/en/blog/3cx-mcp-server-natural-language/ Fri, 23 Oct 2026 08:00:00 +0100 Artificial intelligence With the native 3CX MCP server, an AI assistant (ChatGPT, Claude, Copilot…) queries your phone system in natural language, within the permissions you grant. 3CX, Teams Phone or Webex Calling: how to choose your business telephony https://www.mls-communications.com/en/blog/choose-3cx-teams-webex/ https://www.mls-communications.com/en/blog/choose-3cx-teams-webex/ Fri, 23 Oct 2026 08:00:00 +0100 Choosing a solution A comparison of 3CX, Teams Phone and Cisco Webex Calling: strengths, hosting, integrations and company profiles to help you choose the right telephony. Migrating your telephony to Microsoft Teams: a 6-step method https://www.mls-communications.com/en/blog/migrate-telephony-microsoft-teams/ https://www.mls-communications.com/en/blog/migrate-telephony-microsoft-teams/ Fri, 23 Oct 2026 08:00:00 +0100 Microsoft Teams Licences, connectivity, network, number porting, training: the 6 steps to make Microsoft Teams your company phone system without interruption. SIP trunk: definition, benefits and implementation in business https://www.mls-communications.com/en/blog/sip-trunk-definition-benefits/ https://www.mls-communications.com/en/blog/sip-trunk-definition-benefits/ Fri, 23 Oct 2026 08:00:00 +0100 Operator and SIP trunk What is a SIP trunk, how many channels do you need, how do you keep your numbers and secure your calls? A practical guide for Swiss businesses.